Support & Help

For Students

1. Sign in with your Google or Microsoft account, or open the app in Microsoft Teams. A quick tour shows you around the first time, and you can see it again in Settings
2. Home shows your learning journeys and what comes next. Press Continue to carry on where you left off
3. Open a journey's map from Word Lists: milestones of word lists to work through, one list at a time
4. Use Practice for extra goes at any game, on your tricky words or any of your lists
5. From Home, collect words in your Word Log and look words up in the dictionary or thesaurus
6. Keep your day streak going and earn badges as you learn

For Teachers

1. Sign in with your school account. A guided setup opens the first time: your school's details, your teacher tools and your first list, in about three minutes. Settings has it again, with a short tour of your tools
2. On Lists, make your school's word lists (one at a time, or many at once from a CSV), choose the games for each, and place them on the milestones of your school's journey for each year group
3. Give a list a date to open, and hide Atom 11+ or High Frequency Words from a year group if you wish
4. On Class progress, see each pupil's progress on a journey, list by list, and open a pupil for the detail
5. On Approvals, approve pupils who ask to join your school
6. Use the Student | Teacher switch beside your name to see the app as your pupils do

How do I sign in?

If you're using the app in Microsoft Teams, you'll be signed in with your Teams account. On the web, sign in with your Google or Microsoft account.

Do I need to sign in?

Yes. Signing in saves your progress, so your journeys, Word Log and badges are there on every device you use.

How do I create a word list?

Go to Word Lists → Your own custom lists, under your journeys. Give your list a name, add its words and choose the games to play it with, then press Practise on it. Your learning journeys are set for you, so your own lists sit beside them. Teachers make their school's lists on the Lists tab.

What is the Word Log?

The Word Log is your own collection of words: ones you meet in books, or find in the dictionary. For each word, write what it means and a sentence of your own, and our AI checks them for you. Emoji stories, silly sentences and word origins are there too, to help the word stick.

What are learning journeys?

A learning journey is a map of milestones, each with a few word lists. Open a list to play its games, and the list is done once every word is learnt in each one. Meet the words is there too, whenever you want to see each word's meaning and helpers. You may have your school's journey, set by your teachers, as well as Atom 11+ (words for the 11+ exam) and High Frequency Words (the words used most often in reading and writing). A milestone is completed once every list on it is done. Complete every milestone of Atom 11+ or High Frequency Words to earn that journey's trophy.

How does the Tile game work?

Build each word from letter tiles, with its meaning there to help. Every word starts at Learning. A right answer moves it up to Familiar and then Mastered, and a wrong answer moves it down a level; a hint does neither. The higher the level, the more letters you choose from. On a journey, a Tile game list is done once every word on it is Mastered.

Does Practice count towards my journeys?

No. Practice is for extra goes on any of your words, and it keeps your tricky words up to date: get a tricky word right and it comes off your tricky list, get one wrong and it goes on. Your journeys move on only when you play them from the journey map. Practice still counts towards your day streak.

Is my data safe?

Yes. We use industry-standard security including HTTPS encryption, secure authentication, and encrypted database storage. We never sell your data. See our Privacy Policy for full details.

Is the app free?

Yes, Vocabulary Builder is completely free for students, teachers, and schools.

How do I sign up my school?

If you'd like to bring Vocabulary Builder to your school, you can register your interest via the banner on the Settings page. Once registered, we'll review your details and come back to you with further information when we're ready to onboard the next round of schools. There's no commitment required at this stage — it simply lets us know you're interested.

What devices does it work on?

Vocabulary Builder works on any device with a web browser - desktops, laptops, tablets, and smartphones. It's fully responsive and optimized for Microsoft Teams on all platforms.

Can I use it offline?

The app requires an internet connection to fetch word definitions and sync your progress.

What should I do if I encounter objectionable AI-generated content?

We take content moderation seriously. If you come across any objectionable AI-generated content in the app, please report it immediately:

• Email us at support@aspiro-consulting.co.uk with the details
• Include a description of the content and when you encountered it
• If possible, provide a screenshot or copy of the content
• We will review and take timely action on all reported concerns

Content Filtering: Our AI functionality includes filtering mechanisms designed to prevent misuse and access to objectionable content. The app is focused on supporting vocabulary learning and will guide users back to its intended educational purpose.

The app won't load or is showing errors

• Check your internet connection
• Refresh the page
• Clear your browser cache and cookies
• If using Teams, try reopening the app tab

I can't sign in

• If using Teams SSO, ensure you're signed into Teams
• Try clearing cookies and signing in again
• Contact support if you continue to have issues

My progress isn't saving

• Make sure you're signed in
• Check your internet connection
• Wait a few seconds after completing an action for it to sync
• Don't close the browser immediately after playing

Word definitions aren't loading

• Check your internet connection
• Wait a few seconds - generation can take 2-5 seconds
• Try refreshing the page
• If the issue persists, our AI service may be temporarily unavailable

I'm getting rate limit errors

We have rate limits to ensure fair usage and prevent abuse:

• Word definitions: 30 requests per minute
• Word Log entries: 10 entries per minute
• If you hit a limit, wait a minute before trying again

Need to Report a Problem?

If you're experiencing issues and need support, you can download debug logs to help us troubleshoot:

The games

• Meaning: Explain what a word means in your own words, typed or spoken, and AI checks your answer
• Spelling: Find the correct spelling of each word
• Tile game: Build each word from letter tiles, moving it up from Learning to Familiar to Mastered
• Sentence: Pick the word that fits the gap in a sentence, or what a word means in the sentence it is in

Practice

• Choose the game and where the words come from: all your journeys, one journey, or your own lists
• Choose the words: your tricky words, words not learnt yet, or all of them
• Choose how many, and turn on a timer if you want one

Revise & study tools

• Meet the words: On a journey list, see each word's meaning, an example and its helpers
• Revise: A short run through words worth another look, from your tricky words on Home and straight after a game
• Emoji Stories: Memorable visual representations of word meanings
• Silly Sentences: Funny examples that make a word easy to remember
• Word Origins: Learn about etymology and word history
• Dictionary: A word's meaning, an example sentence, a word like it and one opposite to it
• Thesaurus: Find words that fit an idea, such as words about the sea

Progress Tracking

• Journey maps: See every list you have done and the milestones you have completed, and earn the trophy for Atom 11+ and High Frequency Words
• Day streak: Any answer counts for the day, and a weekend never breaks your streak
• This week: What you did each day, from words practised to lists finished and badges earned
• Achievement Badges: 23 badges to earn for vocabulary, spelling and your Word Log